The Set exists to give individuals opportunities to address issues that hinder optimal work performance. The issues might be to do with technical challenges, working relationships or personal circumstances that impact on performance.

1. Informal updating before formal start time
2. Brief reports on status of issues raised at previous meetings.
3. Bids for space to raise issues.
4. Work through issues. Review of how we worked and how we felt during the group.

1. Each member comes from a different team to make it easier for people to speak freely about issues that may involve other people.
2. The focus is on the problem holder and his or her issue.
3. Feelings are facts and are part of the work of the group.
4. Allow questioning themes to develop – check others have completed a line of questioning before asking your question.
5. The role of the group is to act as consultants not experts.
6. Confidentiality and trust building are important to the success of the group.
7. Group members do not take sides when an issue is presented. Being an objective resource is as important as empathy.
8. Use of "I" Language, rather than "one", "you" or "we", when talking about self.
9. Do not assume you can speak for others in the group.
10. Commitment to attend regularly
11. The group defines its own rules at the outset and makes time to review these if requested.
12. Once established, the group decides membership of the group while recognising that Action Learning is a business investment.